Optimising communication to patients with venous thromboembolism: development of a provider toolkit

Klok, Frederikus A., Woller, Scott C., Schwartz, Aviva, Mishra, Samarth, Angchaisuksiri, Pantep, Bayley, Julie, Habert, Jeffrey, Hernandez-Nino, Jackeline, Hunter, Rachel, Kline, Jeffrey A, Luijten, Dieuwke, MacDur, Hart, Mezalek, Zoubadi Tazi, Mburu, Nancy, Noble, Simon, Richards, Toby, Rocha, Ana Thereza C, Sadeghipour, Parham, Talerico, Rosa, van Vliet, Liesbeth M, de Wit, Kerstin and Le Gal, Grégoire (2025) Optimising communication to patients with venous thromboembolism: development of a provider toolkit. The Lancet Haematology, 12 (6). E411-E412. ISSN 2352-3026

Abstract

Health-care professionals are faced with the challenge of communicating diagnostic, treatment, and prognostic information to patients. Communication about a venous thromboembolism diagnosis often occurs in a chaotic acute care setting. These settings might be crowded, noisy, and anxiety-provoking, making effective communication and shared decision-making challenging. As a result, patients may lack trust in their health-care professional and perceive their care to be inferior, which could exacerbate anxiety. Specific drivers of suboptimal communication include: incomplete information, information overload, and real or perceived discrepant messages from multiple health-care professionals. Additional pitfalls include use of medical jargon, metaphors, alarmist language, adverse non-verbal clues, lack of attention to health literacy, or culturally incongruent language.

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