Proposing a conceptual model of customer knowledge management: a study of CKM tools in British dotcoms

Zanjani, Mehdi Shami, Rouzbehani, Roshanak and Dabbagh, Hosein (2008) Proposing a conceptual model of customer knowledge management: a study of CKM tools in British dotcoms. International Journal of Economics and Management Engineering, 7 (8). p. 19.

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