Organizational Excellence and Corporate Performance Management: Strategic Performance Management Systems in Government Organizations
Al Youha, Hind Yousef and Randeree, Kasim (2008) Organizational Excellence and Corporate Performance Management: Strategic Performance Management Systems in Government Organizations. The 17th International Conference on Management of Technology (IAMOT 2008) - “Creating and Managing a Knowledge Economy”.
Abstract
The use of appropriate performance management systems provides organizations with accurate and timely reports. This creates a rigid base to make strategic decisions that enhance overall performance and boost operational efficiency. The initiation of performance management systems begins with strategic planning development towards preparing the balanced scorecard and measuring performance. The paper investigated organizational excellence and corporate performance management for government organizations dealing with services and operations. The resulting work is of value to semi government or private organizations. The main research aims were to evaluate performance management in terms of alignment with the organization’s corporate strategic plan. The success factors needed to implement the performance management framework are a strategic plan, transparency and accountability. Development initiatives in government organizations to implement performance management concepts is through the development of a national charter, performance award, implementing total quality management and the balanced scorecard performance management tool. The outcome of the research recommends a mechanism for developing and implementing a strategic performance management framework through analyzing the current performance management systems of government departments in the United Arab Emirates (UAE). Moreover, a comprehensive procedure for evaluating critical success factors to build a performance management system in organizations was developed. The research has enabled the identification of a more appropriate organizational excellence systems within all government and private organizations.
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